Progress did not appear
Open the lesson or practice activity again and confirm it was completed on this device. Progress is stored locally and does not sync between devices.
SAME DEVICENovex Academy for iOS Offline-first support
Fix the issue.
Keep the data.
Novex Academy is a guest-first learning app with bundled curriculum and local progress. It does not require an account, wallet, deposit, trade, subscription, or network connection.
N / SUPPORT ROUTER PRIVACY-SAFE
ISSUE / LOCAL01RECHECK
PROGRESS NOT SHOWN
Reopen the lesson on the same device.
Confirm the lesson or practice activity was completed on this device. Progress is stored locally and does not sync between devices.
- Needed
- Same device
- Do not send
- Private backup
NO SUPPORT FORM
No upload, account, wallet, telemetry, or remote access request.
- Account
- Not required
- Wallet
- Not connected
- Progress
- Device local
- Support
- Email only
Local troubleshooting
Start with
the device.
The most useful fix is usually local because the app does not maintain a Novex account or server copy of your learning record.
Move progress to another device
Use the app’s local backup export on the original device, move the file with your preferred secure method, then use restore on the destination device. Keep the backup private.
LOCAL BACKUPA backup will not import
The app rejects malformed, incompatible, or modified backups without replacing your existing progress. Export a fresh backup from the current app version and try again.
FAIL CLOSEDDelete local learning data
Open Progress, choose the local data controls, and confirm deletion. This removes the local learning record from the app. Novex cannot restore it because Novex does not receive a copy.
IRREVERSIBLEAccessibility
The app supports Dynamic Type, VoiceOver labels, native controls, reduced motion, non-color status, portrait, landscape, iPhone, and iPad layouts. Include the device model, iOS version, and affected screen in an accessibility report.
DEVICE DETAILSProduct boundary
The app is educational only. It does not connect wallets, place orders, transfer funds, issue NXP, provide live signals, or prove reward eligibility. Local practice results are not financial advice.
EDUCATION ONLYSupport packet
Useful context.
No private data.
A concise reproduction report gives support enough context without exposing a backup, account, wallet, or credential.
What helps
- App version
- Device model
- iOS version
- Affected screen
- Steps to reproduce
- Accessibility setting, when relevant
What stays private
- Credentials
- Seed phrases or private keys
- Wallet or trading data
- Private backup files
- Recovery material
- Unsolicited transfers
Verified routes
One report.
The right channel.
Before you send
Describe the issue.
Keep secrets out.
Email support with the smallest useful reproduction packet. Do not send credentials, private keys, wallet data, trading data, or private backups.