Product support
Report a broken page, stale public data, wallet bootstrap issue, or unclear product state through the verified Novex Telegram community.
Verified channels only
Get support without giving up custody.
Novex support will never ask for a seed phrase, private key, remote-wallet approval, or an unsolicited transfer. Do not post wallet or account details publicly.
Public updates
Follow the verified Novex X account for release notes, incident updates, and onboarding announcements.
Before reporting
- Check the system status page.
- Record the affected URL and approximate UTC time.
- Describe what you expected and what appeared.
- Never include credentials or private trading data.
Security reports
Use the Novex responsible-disclosure process. Begin with a content-free summary and never post exploit details or user data publicly.